Naftalink promotes International Trade among Mexico, U.S.A and Canada by combining technology and international business. We are an extension of your company for sales or purchases in México, and North America.
     
 
 
  Your Dedicated Rep can:

Read, write and reply to emails.
Answer incoming calls on a US phone number that is local to you or a Toll-free number.
Interoperate with your companies proprietary software and/or servers.
Take orders, process credit cards, screen for fraud.
Support the "live support" chat feature on your website.
Handle incoming and outgoing sales calls.
Unlimited INCOMING and OUTGOING calls and faxes in USA and Canada
Perform ANY misc. task you assign him or her.
 		  
 
 
 
  
 
 
 

Each REP has the following qualifications:

College educated.
English Speaking with minimal accent
familiar with US culture and practices
Each REP is internet enabled with a PC, scanner, fax and all of the latest software in use today.
All Management and trainers are:

  
 

US-Based and managed company offers a full range of services to small businesses from our facilities in MEXICO , including Dedicated Assistant or representative, which is a full time employee that will work for you and your company only. Your dedicated rep will provide you and your customers personalized service at a fraction of the cost of providing it yourself in-house.

  
International Telemarketing and CRM  in the US from México

 

Inbound Customer Management
We offer a wide range of customer management solutions to our clients and their customers. Through our consulting services group we collaborate with each client on an ongoing basis and coordinate our internal resources to design, deploy and maintain efficient, integrated solutions between our technology infrastructure and our clients' systems. We address our clients' service strategies, anticipated volume and service levels, reporting and analytical requirements, networking and security, back-end system integration, and training and staffing needs.

Customer care. Our customer care services are initiated by inbound calls and e-mail from customers with a wide range of questions regarding their account billing, changes in services, reservation changes, delivery updates on goods or services, complaint and issue resolution and general product or services inquiries.

Inbound sales. We handle inbound calls from customers purchasing products and services from our clients, including travel reservations, telecommunications services, Internet services and consumer products and services. Our professionals are specifically trained to identify opportunities to ''up-sell'' and ''cross-sell'' other products and services offered by our clients.

Technical support. Our technical support services include handling troubleshooting calls, responding to software and hardware problems, providing support for Internet service problems, managing corporate help desks and providing warranty or post-warranty support.